Scrum has been spreading more and more in German companies over the last few years. And with this, positions for so-called Scrum Masters (SM) always open up at the same time. But the actual tasks of these leaders are often drastically underestimated even by the people themselves. As sm, the range of tasks is much wider than the mere “facilitate” of your own team. In this article, I would like to explain in more detail what exactly the function, responsibilities, and task field of a scrum master looks like.

Range of tasks of a Scrum Master

In many job positions there are precise descriptions, responsibilities and requirements related to a specific job. At Scrum Masters, on the other hand, this looks a little different. They are more likely to be understood as all-rounders who, together with the product owner and the development team, form the Sarum team. The Scrum Master must be qualified and represented in many areas. In addition to his job as a facilitator, he also acts as a leader, trainer and change agent.

The Scrum Master as Leader

As a leader, he has to ensure the autonomy of his team. This means that, in addition to the orientation of results, he must also give advice and security. In addition, good Scrum Masters ensure that a good working atmosphere with fairness and connection prevails within the team.

The Scrum Master as trainer

As the leader of the team, the Scrum Master is of course primarily responsible for the final result. In order to achieve this in the best possible way, he must not only motivate his team to perform well, but also constantly develop their skills and know-how. As a trainer, he therefore ensures that his team always stays up to date, especially in the areas of agile product development and engineering practices as well as design thinking as well as creativity and communication skills.

The Scrum Master as a Change Agent

In order to be able to lead the team in a performance- and results-oriented manner, however, he must first lay the right foundation stone. This means, of course, that Scrum will be implemented and a suitable team put together. Subsequently, the SM also acts as a kind of change agent by constantly making adjustments and optimizations. This applies not only to the development of results and the achievement of goals, but also to the team itself. Here, too, it can happen that responsibilities and task packages have to be changed and redistributed again and again. He also has the task of representing his scrum team in relation to other teams as well as company management.

The Scrum Master as Facilitator

In the end, of course, it is also true that the SM acts as a facilitator. In doing so, he and his team work participatoryly by taking important measures. These include, among other things, shaping communication processes, leading and moderating group processes, developing and making decisions, and promoting team autonomy.


In summary, the job description of the SM thus describes a wide range of tasks for which one should have a number of essential skills. These include skills in the areas of product development, management, leadership, communication and business administration.

The fact that the professional field of the SM combines sub-areas of a project manager and team leader makes it extremely demanding. Integrating a more agile and employee-friendly work style into the respective company with the additional mission statement also requires a high degree of persuasion and foresight, as well as empathy and assertiveness. And this is where the divisiveness for good SM often arises. On the one hand, they have to act for the company and its organization, but on the other hand they also have to stand up for their own team and earn the necessary respect and recognition from the management. There is often only a narrow degree left to make the right decisions in the interests of all parties.

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Gender note: I have used the male form for easier reading. If no explicit distinction is made, women, miscellaneous and men as well as people of any origin and nation are always meant. Read more.

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I blog about the impact of digitalization on our working environment. For this purpose, I present content from science in a practical way and show helpful tips from my everyday work. I am a manager in an SME myself and I wrote my doctoral thesis at the University of Erlangen-Nuremberg at the chair of IT Management.

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